Returns & Refunds Policy

30-Day Return Window
You have 30 days from delivery to request a return.

Eligibility
To be eligible, items must be:

• In the same condition as received, unused, with all tags, and in the original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return
Email hello@flolab.io to request a Return Merchandise Authorization (RMA).

• All approved returns must be shipped to our Florida, USA returns center.

• We’ll send step-by-step instructions and the return address after your request is approved.

• Do not send items back without authorization—unauthorized returns will not be accepted.

Return Shipping Costs
Customers are responsible for all return shipping fees. If your return is accepted, we’ll confirm how and where to send your package.

Questions
Email hello@flolab.io anytime for help with your return.

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Damages & Issues

Please inspect your order upon delivery and contact us immediately at hello@flolab.io if an item is defective, damaged, or incorrect so we can evaluate and make it right.

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Exceptions / Non-Returnable Items

• Used or installed screen protectors are not returnable.

• Sale items and gift cards are final sale and cannot be returned.
  If you’re unsure about eligibility, contact us before sending anything back.

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Exchanges

For the fastest service, return the item (once approved) and place a new order for the item you want.

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European Union — 14-Day Cooling-Off Period

If your order ships to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, with tags, and in original packaging, with proof of purchase.

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Refunds

We’ll email you when your return is received and inspected. If approved, a refund to your original payment method will be issued within 5 business days.

• Your bank or card issuer may need additional time to post the refund.

• If it’s been more than 15 business days since approval and you haven’t received the refund, contact us at hello@flolab.io.

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