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FLOLAB Warranty Policy

At FLOLAB, we believe in providing quality products and excellent customer service. That's why we offer a hassle-free warranty and return policy to ensure your satisfaction.

30-Day Money-Back Guarantee: If you're not satisfied with your purchase, you may return the unused product and packaging within 30 days of purchase to receive a full refund, minus the shipping fees. Please note that used tempered glass is not included and must be new and in the box.

12-Month Warranty for Quality-Related Issues (Electronics Only): If you encounter any quality-related issues within 12 months of purchase, we will take care of it with a replacement or full refund, including any return shipping costs. However, tempered glass screen protectors are not included in the warranty. If you're requesting a replacement or refund from outside the country of purchase, international shipping costs must be covered by the customer.

FAQs:

What isn't covered by the warranty?
Our warranty does not cover used tempered glass screen protectors, purchases from unauthorized resellers, improperly operated devices, lost or stolen products, purchases made over 18 months ago (unless otherwise stated), non-quality-related issues after 30 days of purchase, or free products.

When does the warranty begin?
The warranty begins on the day you place your order.

How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product's support page or contact us at hello@flolab.io. To make a warranty claim, please visit https://flolab.io/pages/claim.

What is valid proof of purchase?
Valid proof of purchase includes order number, original email, and full name on record.

What if I don't have any proof of purchase?
If you made your purchase through FLOLAB.io, we may be able to locate your order using your email address, name, or shipping address. If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase and will not be renewed after a replacement has been provided.

At FLOLAB, we strive to provide excellent customer service and make your experience with us as seamless as possible. If you have any questions or concerns regarding our warranty and return policy, please don't hesitate to contact us.