FAQs

Shipping & Tracking

We ship worldwide to over 195 Countries. If you can select the country on our website, we can ship there. However for some countries / locations we might only be able to ship via FedEx, DHL, or Standard Post.

If you are in a hurry or would like to enjoy a more secure shopping experience, we recommend that you choose Express. It is a lot safer and faster. The tracking will also be a lot more accurate. 

All of our orders ship within 24 hours of receiving your payment except on weekends. Occasionally, some orders may take a little longer. Please allow 10-14 business days for standard delivery. A USPS tracking number will be uploaded and a confirmation email will be sent to your registered email address. We ship from our Asia Pacific warehouse.

If you opted for Express Shipping, please allow 5-7business days for delivery.

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.

On average, standard shipping can take 14-25business days to arrive from the date of shipment. Countries may see similar or slightly longer average shipping time depending on your location. 

Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.

If you opted for Express Shipping, please allow 5-7business days for delivery. VAT and customs taxes may apply.

For ALL Orders, a tracking number will be emailed to your registered email account within 48 hours. Please make sure your email address is up-to-date.

Please allow 1 business days to process your order. 

If you would like to make changes to your order, please contact us at hello@flolab.io with order number within 6 hours. If for some reason your order has been dispatched, you can return or exchange it within 30 days.

There are a few ways to track your standard shipping delivery.

We recommend using https://www.17track.net/en for more accurate real-time updates. You can also track it here on our site. 

Pleae check your email to locate your tracking number.

Power banks are considered dangerous goods because of the large batteries. Many airlines have taken strict measures, therefore, power banks will are not available for express delivery. 

*If you purchased multiple items including a power bank. We will combine the orders and use our special shipping method to ship the entire purchase in one shipment. 

If you prefer to to receive your items with express shipment, please separate the orders into two orders. 

Returns / Exchanges / Warranties

Of course! We're 100% committed to making you happy. Each product is hand checked by a member of Team before it goes out the door to ensure you get the best! While we make every effort to ensure your purchase arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures / video of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Dust is not covered in our Warranty program, however, if you reach out, we can provide you solutions.

30-Day Money-Back Guarantee for Any Reason except for dust related for Screen Protectors.

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

*12-Month Warranty for Quality-Related Issues*

 

If you would like to start a return or exchange, please contact us with your order number, reason for return, along with videos/pictures if their is a quality issue. 

To request further instructions on how to return your order, please email us at hello@flolab.io. Returns without prior communication with us will not be accepted.

Ordering

Simply email us at hello@flolab.io within 6 hours. Please be sure to include your order number. 

If your order has been shipped before changed could be made, pleaes contact us to arrange a return or exchange.

We are currently offering customization on magnetic car mounts, charging cables, and power banks. 

Please email us your logo and allow 3-4 days to process the order.