HOW CAN WE HELP?

With the global pandemic getting worse, transportation and logistics are subject to temporary delays. Some countries maybe temporarily removed as government from around the World are trying to keep the virus from spreading.

We ship worldwide to over 195 Countries. If you can select the country on our website, we can ship there. However for some countries / locations we might only be able to ship via FedEx, DHL, or Standard Post.

If you are in a hurry or would like to enjoy a more secure shopping experience, we recommend that you choose Express. It is a lot safer and faster. The tracking will also be a lot more accurate. 

All of our orders ship within 24 hours of receiving your payment except on weekends. Occasionally, some orders may take a little longer.

Please allow 3-5 days or 7-10 days depending on where it ships from for standard delivery.

A USPS tracking number will be uploaded and a confirmation email will be sent to your registered email address. We ship from our Asia Pacific warehouse.

Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary.

On average, standard shipping is 7-12 business days to Europe and 15-25 business days to other countries. Countries may see similar or slightly longer average shipping time depending on your location. 

The estimated shipping time will show during checkout. Please note these are estimates and shipping times can vary depending on the seasons.

Around half the time is spent reaching the destination, while the other half is spent being routed to the proper facilities before making it to the customer in the destination country.

VAT taxes my apply in your home country.

For all orders, a tracking number will be emailed to your registered email account within 48 hours. Please make sure your email address is up-to-date.

As your package is in route, you will receive notifications to keep you posted.

Please allow one business day to process your order. 

If you would like to make changes to your order, please contact us immediately at hello@flolab.io and if your order has not been dispatched, we will do our best to stop it. 

If for some reason your order has been dispatched, you can return or exchange it within 30 days.

There are a few ways to track your standard shipping delivery.

We recommend using our website to track your order.

Please check your email to locate your tracking number.

Power banks are considered dangerous goods because of the large batteries. Many airlines have taken strict measures, therefore, power banks will are not available for express delivery. 

*If you purchased multiple items including a power bank. We will combine the orders and use our special shipping method to ship the entire purchase in one shipment. 

If you prefer to to receive your items with express shipment, please separate the orders into two orders. 

We would be more than happy to issue a full refund for our products.

Please make sure it's new and unused before sending it back.

Please contact us at hello@flolab.io to process your return.

Sometime we buy the wrong product or change our mind.

No worries, the best was is let us know at hello@flolab.io and we can assist you in making an exchange.

Please note that shipping charges may apply.

30-Day Money-Back Guarantee The screen protector must be new and unused to issue a refund. If you have installed the screen protector, it's not refundable. Dust is not covered in our return policy.

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND minus the shipping. Glass must be new and unused for a refund minus the shipping. Buyer is responsible for all shipping cost.

To make a warranty claim, please visit our self service warranty portal here.

You can also visit https://flolab.io/pages/claim

Warranty claims may only be submitted once every 30 days and only one claim is allowed per claim.

Warranties cannot be combined.