Privacy policy

FLOLAB Privacy Policy

Effective Date: September 23, 2025
Last Updated: September 23, 2025

This Privacy Policy describes how flolab.io (the “Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from the Site.

1. Contact Information

If you have questions, need more information about our practices, or would like to make a complaint, please contact us at:

Email: hello@flolab.io
Mail: FLOLAB LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States

2. Personal Information We Collect

Device Information

Purpose: Load the Site accurately and perform analytics.
Source: Automatically via cookies, log files, web beacons, pixels.
Disclosure: Shopify.
Data: Browser version, IP address, time zone, cookie info, pages/products viewed, search terms, interactions.

Order Information

Purpose: Fulfill orders, process payment, arrange shipping, send confirmations, prevent fraud, and provide marketing (if opted in).
Source: From you.
Disclosure: Shopify, PayPal, Affirm, Amazon Pay, shipping providers.
Data: Name, billing/shipping address, payment details, email, phone.

Customer Support Information

Purpose: To provide assistance.
Source: From you.
Disclosure: Zendesk (customer support platform).
Data: Any information you provide when contacting us.

Sensitive Data
We do not intentionally collect or process sensitive personal information (such as health data or government IDs).

3. How We Use Personal Information

To provide products and services.
To process payments and deliver orders.
To improve our Site and customer experience.
To send updates, promotions, and marketing (if you consent).
To detect and prevent fraud or misuse.

4. Legal Bases (GDPR)

If you are in the EEA/UK:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Our legitimate interests (which don’t override your rights).

5. Sharing Personal Information

We share your information with service providers to fulfill orders and improve services, including:

Shopify: Privacy Policy
Payment processors (PayPal, Affirm, Amazon Pay)
Shipping carriers
Google Analytics & advertising partners

We may also share information to comply with laws or lawful requests.

6. Behavioural Advertising

We use your data for targeted ads via Google, Facebook, Bing, and Shopify Audiences.

Opt-out links:

7. Cookies & Tracking

We use functional, performance, and advertising cookies.
👉 See Shopify’s current list: Shopify Cookies.
You can manage cookies through your browser settings.

8. Automated Decision-Making

We do not engage in automated decision-making that has significant legal effects.
Shopify uses limited fraud-prevention automation (e.g., temporary IP blacklists).

9. Data Retention

We keep order information for our records unless you request deletion. Retention periods may vary depending on legal requirements.

10. Cross-Border Data Transfers

Your data may be stored or processed in the US, Canada, or other countries. Shopify uses safeguards such as Standard Contractual Clauses for GDPR compliance.

11. Your Rights

Depending on your region (EEA, UK, California, Canada, Brazil, etc.), you may have rights to:

Access, correct, or delete your data.
Data portability.
Opt out of sale or sharing of personal information (CCPA/CPRA).
Withdraw consent at any time.

To exercise these rights: email hello@flolab.io. We will respond within 30 days.

12. Children

The Site is not intended for individuals under 13 (US) or under 16 (EU/UK). If we learn we collected such data, we will delete it.

13. Security

We use encryption, secure servers, and access controls to protect your data. However, no system is 100% secure.

14. Data Breach Notification

If a breach affecting your data occurs, we will notify affected users promptly in accordance with applicable law.

15. Do Not Track

We do not change practices when we detect “Do Not Track” signals.

16. Complaints

If you are not satisfied with our response, you may lodge a complaint with:

EEA: Your local Data Protection Authority: List here
UK: Information Commissioner’s Office (ICO): Make a Complaint
US (California): California Privacy Protection Agency: Submit a complaint

FLOLAB Mobile Terms of Service

Last Updated: September 23, 2025

The FLOLAB mobile message service (the "Service") is operated by FLOLAB (“we”, “us”). By using the Service, you agree to these terms.

You consent to receive recurring SMS/text messages from FLOLAB at the number you provided.
Messages may include updates, promotions, and reminders.
Message & data rates may apply. Frequency varies.
Opt-out anytime by texting STOP. For help, text HELP or email hello@flolab.io.
Participation is voluntary and not required for purchase.
Carriers are not liable for delayed or undelivered messages.
You are responsible for keeping your number current.
We are not liable for failed or delayed delivery of messages.

We respect your privacy. See our Privacy Policy above.

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