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FLOLAB Exchange Policy

Thank you for visiting our after-sales self-service webpage. We apologize for any inconvenience caused by your purchase and hope to resolve any problems you are experiencing through our hassle-free warranty policy.

Please note that this policy applies only to FLOLAB products purchased through our website. If you purchased our products through authorized resellers, please contact them directly for assistance.

To determine the exact warranty period for your product, please check the literature included in the box or contact our customer service team. If your product does not meet your needs during this period, please fill out our feedback form below and let us know how we can assist you. Before submitting a warranty claim, we encourage you to troubleshoot any issues by referring to our help center or instruction manuals.

If you need to make a warranty claim, please visit https://flolab.io/pages/claim.

We welcome any questions or concerns you may have, and our team is happy to assist you even if you are not making a warranty claim. Thank you for taking the time to provide us with information, and we value your time.

To ensure a successful warranty claim, please provide the following information:

Order ID: You can find this information in the order history of the account you used to make the purchase.

Original Shopify Order Email: Please use the original email you used to make the purchase to file your claim.

Model Number: You can find the model number in your account's order history, on the product packaging or manual, or as a watermark on the product. This number helps us accurately identify your product.

Reason for Request: Please provide a brief description of the issue you are experiencing, such as "product not charging other devices continuously" or "broken glass."

Series No.: The series number is located on a sticker, tag, or directly on the product but not on the packaging. You can find it on the main body of the product or on the charging cable that came with the product. The series number looks like SN: FL862125.