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FLOLAB Exchange Policy

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

All of our FLOLAB products come with a hassle-free warranty. Please note this page is for purchases made through our website. For purchases made through our authorized resellers, please contact them directly.

You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our help center or looking at Instruction Manuals before filing a warranty claim.

To make a warranty claim, please visit

Feel free to reach out to us here with any need you may have. Even if you’re not making a warranty claim, we’d be happy to answer any of your questions. Thank you in advance for all of the information you are providing; we know your time is valuable.

Warranty Information Tips

Order ID: You can find this in the order history of the account you made the purchase through.


Original Shopify Order Email: To make a successful claim, please use your original email which was used during the purchase.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product. Model numbers help us identify the precise make and model of your product more accurately than a product name would.

Reason for Request: Enter a short description of the problem here, e.g. "not charging other devices continuously", "broken glass".

Series No.: The Series No. can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product but never on the packaging. Looks something like SN: FL862125.