The 5 stars are for Jessie of Customer Service. We bought 6 of these so far. (4 for family & 2 as stocking stuffers for relatives). So far, the screen protectors have been great. One of them (wife’s iPhone) cracked though. But when we contacted FloLab, Jessie made things right and sent us out a new one based on their life time guarantee. Wife has dropped her phone a few times since the new protector, but still intact. Flolab doesn’t guarantee is protectors won’t crack (that wouldn’t be realistic), but the fact that even the cracked protector was able to keep my wife’s iPhone dr screen scratchless, after the drop was notable. Thanks FloLab and Jessie! We’ll be returning customers for sure.